---
title: Activate your lab partner in GotPhoto (North American customers)
description: GotPhoto partners with a number of major labs across the US and Canada. When you activate a lab partner in your account, customer orders placed through your online shop or manually in your account are sent directly to the lab for automatic fulfillment.
---
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September 25, 2026
# Activate your lab partner in GotPhoto (North American customers)
This article is relevant for North American customers only. For information on setting up partner labs for UK customers, [view the UK lab partner setup article](https://help.gotphoto.com/en/support/activate-your-lab-partner-uk-customers?hsLang=en).
### **Overview**
GotPhoto partners with a number of major labs across the US and Canada. When you activate a lab partner in your account, customer orders placed through your online shop or manually in your account are sent directly to the lab for automatic fulfillment.
### **Choosing a lab**
When selecting a lab partner, consider the following:
- Supported shipping methods (direct shipping, batch shipping, or both)
- Product quality and turnaround times
- Minimum order requirements and associated fees
Refer to the comparison table below for specific details:
If you don't see your preferred lab listed, contact [SupportUS@gotphoto.com](mailto:supportus@gotphoto.com). We’ll verify whether we’re already working with them and if they can be added to your account.
### **Activating your lab**
Before you begin, make sure you have an account with your preferred lab.
The video below explains how to activate a lab partner. Step-by-step instructions follow:
1. Visit the **Partner Labs tab** on the **Products & Prices** page.
2. Locate your lab and follow its registration instructions to get your Lab Customer ID (if you don’t already have one).
3. Enter the Lab Customer ID in the designated field in GotPhoto.
4. Activate the lab using the toggle or activation button provided.
**⚠ Important:** You must have an active account with the lab before activation. An incorrect Lab Customer ID will cause your orders to be canceled by the lab.
### **FAQ**
**Can I add products from GotPhoto Demo Lab into my price profile?**
**No.** GotPhoto Demo Lab is not a real lab. Any products from GotPhoto Demo Lab will not transfer to the lab and will not be printed. Please activate your partner lab in GotPhoto following the instructions in this article.
**I want to change my lab and use a different one, what steps do I need to take?**
This article will guide you on the needed steps: [Checklist for switching your lab in GotPhoto](https://help.gotphoto.com/en/support/checklist-for-switching-your-lab-in-gotphoto?hsLang=en)
**Why is my US lab charging me sales tax on my orders?**
The lab bills print production at wholesale rates. By submitting a valid State Resale/Exemption Certificate to your lab's billing team, you will avoid sales tax on future wholesale orders once your account is marked tax-exempt. Please reach out to your lab if you need any further information.
### **The takeaway**
Activating a lab partner in GotPhoto automates your fulfillment workflow, saving time and reducing errors. With several labs to choose from, you can align your lab selection with your business needs—whether that’s shipping speed, pricing, or product quality.
- [Getting Started](https://help.gotphoto.com/en/support/getting-started?hsLang=en#main-content)
- [One-Time Settings](https://help.gotphoto.com/en/support/getting-started?hsLang=en#one-time-settings)
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- [Entagged & GotPhoto Tagging App](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#main-content)
- [Master Entagged with Comprehensive Tutorials.](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#master-entagged-with-comprehensive-tutorials)
- [Entagged Troubleshooting](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#entagged-troubleshooting)
- [GotPhoto Tagging App](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#gotphoto-tagging-app)
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- [Customizing Your Shop](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#customizing-your-shop)
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**Customer Care**
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